Online Ordering

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All orders will be processed within 24-72 hours. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We use the UPS, FEDEX, or USPS depending on the weight of the order. You will receive a tracking code once your order is shipped so you can track your order up until delivery.
Shipping usually takes just a few days however we cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us or other parties only as an estimate only. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

All returns or exchange request must be made within 30 days. You must have a Return Authorization(RA) number before returning any merchandise to us. Any returns without a RMA number will be refused. Contact us for a return number RMA before sending the item back.
All refunds will be reflected on customer accounts only once the item is received.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Returns and shipment mistakes also require a RMA number.

This is a formal disclosure of how any personal or non-personal information is used by our website.
We appreciate your trust and understand the sensitivity of personal information. Information gathered is used to help us improve our website and enhance the buying experience of our customers.
By visiting our website you accept and agree to the policies detailed below.
We collect and store information when you: (1) Register on our website; (2) Place an order; (3) Sign up for our newsletter; (4) Contact us; (5) Participate in promotions or surveys. Information may be used in conjunction with information received from other resources, such as address update services.

The privacy of those who visit our website is of primary concern to us. Your personal privacy and the security of your personal data are a primary concern to us. To better protect your privacy, we provide you with this policy page where we disclose and explain our online information practices.
When you register with our website, we ask for your full name, address, telephone number and credit card information so we can process your order. None of this information is shared with outside parties other than companies we employ to perform functions on our behalf, to which limited data is given in order to provide you with optional marketing assistance. We also use this information to process your orders, conduct account verifications, and to communicate with you about the status of your orders.
All your personal information can be accessed and updated from the profile page. You may safely update your profile information at anytime.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Serendipity Memorable Designs brings beauty to your life in the form of authentic fragrances for you and your loved ones. Our one-stop online shop was designed especially for sensitive souls who want to cherish every moment. Because every moment is a miracle and a gift, we must treasure it with all our hearts.
Our store offers quick delivery, unmatched prices, and a vast catalog of products, so you’ll find what you’re looking for no matter who is it for or the occasion you want to look your best.